SHIPPING POLICY
Below you will find the average delivery time for all our packages:
- Once an order is placed, we need 1 - 3 working days to process the order. During the week it takes one working day, but if you order on Friday evening or weekend it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 5 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers, but if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.
Placing an order:
The ordering process at Shopname is as simple as possible. First you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black "Add to Cart" button.
It is important to check that you have selected the correct variants. If everything is OK, click on the "Proceed to Checkout" button. On the information page you need to enter the correct address details. Make sure that all the information is correct. If this information is entered correctly, you can click on the "Continue Shipping" button.
On the "Shipping" page, you will have the opportunity to check the address details entered. It is also noted that each shipment is shipped completely free of charge. As a sign of our appreciation to our customers, we always bear the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" button.
In the payment options, you have the choice between different payment methods. On hellostella.com, all payment options are SSL encrypted, so you can always rely on a secure payment environment.
- Klarna (payment on invoice)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Sofortüberweisung
After selecting the correct payment method, you must click on the "Complete Order" button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that there are any problems with your order, you can always contact us.
Shipping costs:
We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is also no minimum order quantity.
Shipping your order:
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have decided to collect packages in bulk and only ship them when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online shops, we are very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.
To ensure that your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution.
- Once an order is placed, we need 1 - 3 working days to process the order. During the week it takes one working day, but if you order on Friday evening or weekend it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 5 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers, but if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.
Placing an order:
The ordering process at Shopname is as simple as possible. First you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black "Add to Cart" button.
It is important to check that you have selected the correct variants. If everything is OK, click on the "Proceed to Checkout" button. On the information page you need to enter the correct address details. Make sure that all the information is correct. If this information is entered correctly, you can click on the "Continue Shipping" button.
On the "Shipping" page, you will have the opportunity to check the address details entered. It is also noted that each shipment is shipped completely free of charge. As a sign of our appreciation to our customers, we always bear the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" button.
In the payment options, you have the choice between different payment methods. On hellostella.com, all payment options are SSL encrypted, so you can always rely on a secure payment environment.
- Klarna (payment on invoice)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Sofortüberweisung
After selecting the correct payment method, you must click on the "Complete Order" button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that there are any problems with your order, you can always contact us.
Shipping costs:
We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is also no minimum order quantity.
Shipping your order:
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have decided to collect packages in bulk and only ship them when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online shops, we are very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.
To ensure that your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution.
